If you have suffered either physically or psychologically because a beauty treatment has gone wrong then we can help. We have been supporting people who have been let down by their beauty salon or clinic for many years and we understand how distressing it is when treatments don’t go to plan. A beauty treatment should be a positive experience, and no-one should be left with an injury due to the carelessness of a beauty clinician.
We offer a nationwide service covering England and Wales and we offer our clients a ‘no win, no fee’ service.
Once you have made contact with us by filling out the form below, sending us an email or giving us a call, we will review the details of your case. If we think you have a strong case, we will pass your details to our specialist legal team who will contact you for a no obligation discussion. This can be over the phone or by email (out of office hours if you prefer). If you decide to proceed then our expert lawyers will produce a case plan. You will be offered ‘no win, no fee’ terms if your case is accepted. Your lawyer will then contact the beauty clinic and their Insurers to try and agree a resolution. Court proceedings are always a last resort. You can rest assured that we only work with the best lawyers, barristers and doctors to give you the best chance of winning your case. We stand by your side and provide help and support whenever you need it.FAQs
Q. What is a beauty treatment claim?
A. A Beauty Treatment Claim includes anything that has caused you an injury while at a beauty salon or clinic. The injuries our clients suffer generally include burns, scarring, allergic reactions, blistering, disfigurement, cuts, bleeding, infections, emotional trauma, ruined hair, alopecia, sight loss and many more. Common examples of treatments which if not done professionally can lead to injury are:
Q. I have suffered a beauty treatment injury, what should I do?
A. If your injuries are serious you should seek medical attention at the earliest opportunity via your GP or a visit to A&E. We encourage you to:
Q. If I make a claim, how much will it cost and how much compensation will I receive?
A. You will only be advised to proceed if we believe you will win your case. We work on ‘no win, no fee’ terms which means there is no financial risk if you lose your case. You will receive professional advice and if your solicitor advises you to proceed you can be confident that you have a very good chance of success. You won’t be asked for any money up-front as your solicitor will pay for your medical report and any court fees on your behalf. Full terms and conditions will be provided at the outset of your case.
We cannot give specific advice about how much compensation you might be entitled to without reviewing your individual case, but we will only take on your case if we believe it has a value of more than £1,000.00 – on average our clients receive between £3,000.00 and £9,000.00, but if your injuries are serious and permanent you will be entitled to much more.
Q. Was the treatment I received negligent?
A. Negligence basically means carelessness, so when we talk of your treatment provider being negligent, we mean the injury you have suffered is their fault because they were in some way careless. Examples of negligence might be having poorly trained staff, not taking proper precautions or using faulty equipment. The beauty industry is largely unregulated, meaning the opportunity for negligence is high. It can be complicated proving that your treatment provider was at fault for your injury, but our clients tend to have good instincts when it comes to negligence – clients know when something has gone wrong that shouldn’t have. It is our job is to understand the failure and to present it in legal terms. Remember, it is the salon or clinic’s responsibility to inform you of all potential side effects of your treatment, and to ensure that the treatment is performed by trained and competent staff to a professional standard.
Q. I signed a waiver; can I still claim?
A. Yes. Whilst a waiver may be an important document to show that you understood the risks, it does not allow the treatment provider to act negligently and cause you an injury. Your solicitor will talk to you about this in more detail when you commence your claim.
Q. I’d prefer to deal with a female lawyer. Is that possible?
A. Yes, of course. Just let us know when you contact us.
Q. Is there a time limit for making a claim?
A. Yes. In most circumstances you have three years from the date of the incident to sue your beauty treatment provider, but there are some exceptions to this rule, so it is important to seek advice as soon as possible. There is no advantage in delaying your claim.
Mrs A visited a salon in Cheshire for a semi-permanent lip-line treatment. Our client wanted a natural looking line to assist her with the application of lipstick. Instead of following our client’s instructions, the technician created an uneven line 3mm from her natural lip line. Our client was extremely distressed by this outcome which caused her sleepless nights and negatively affected her social life. We arranged for her to be seen by a consultant psychologist and a medical cosmetician both of whom supported her case. We negotiated a settlement of £21,000.00.
Miss D was a 50-year-old lady who was injured when thermal hair removal treatment was incorrectly administered whilst at her local beauty salon. The hot part of the machine came into contact with the client’s chin resulting in a burn injury. The chin became red and sore and it blistered and then scabbed. She was in pain for three weeks, with the injury taking seven weeks to heal. An oval mark was left on her chin which took approx. 18 months to fade. Fortunately, she suffered no permanent blemish. She received £3,500.00 for her injury.
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